The Role of Public Libraries in the AI Era: A Quantitative Analysis

The Role of Public Libraries in the AI Era: A Quantitative Analysis
Abstract:


This research investigates the integration and impact of artificial intelligence (AI) in public libraries, employing a quantitative research methodology to understand how AI technologies influence library services, user engagement, and patron satisfaction. Data were collected from a diverse sample of 400 library users through structured surveys, which included both closed-ended and open-ended questions. The findings indicate a high level of awareness and utilization of AI-driven services, with significant improvements in operational efficiency, personalized user experiences, and overall satisfaction among patrons who engage with AI technologies. However, the study also highlights challenges related to privacy concerns, potential displacement of library staff, the digital divide, and ethical implications of AI deployment. The research underscores the importance of addressing these challenges through robust data protection measures, staff training, digital literacy programs, and ethical oversight to ensure the successful and equitable integration of AI in public libraries